FAQ All about Comtrack

All about Comtrack

Comtrack is a web-based application that connects the Commodities Exchange, the Warehouses, the Assayers, the Members, the Comtrack Participants, and investors and clients like you. It essentially keeps an electronic track of all the commodities being traded, as well as the trades themselves.

Not really. A Comtrack account is mandatory for those who wish to trade the commodities while expecting a delivery of the commodities at the end of the trade.

Partial Booking is an option that allows you to book for the available space even if the requested space is more than the available space. If you do not select this option then your entire request will be transferred to the waiting list.

Physical deposits can be done from the date of booking till the Deposit End Date.

No, the waitlist request is valid only for a day.

In such a case, the client can initiate a waitlist request that will get confirmed as and when there is space in any of the warehouses.

Deposit End Date is the date when the client is required to deposit the commodity into the warehouse. The client cannot deposit the commodity after the Deposit End Date.

No, a Booking Request ID is mandatory for all the deposits into warehouses covered by COMTRACK’s Phase I release.

Yes, an email intimation regarding your booking request, confirmation, rejection and waitlist request will be sent to you on your registered email id.

For pre electronic holding charges payment confirmation.

The maximum quantity that you can book for in a single day is 500MT per warehouse.

Yes, the booking window will be open on all the working days of the respective warehouse from 10:00 am to 4:30 pm.

You need to log into the CMSP module at: https://p.comtrack.in. Please ensure you do not use your CMSE or CMSP login details to initiate a booking request. You need to log in using your Customer ID login in the CMSP Module.

The “Allow Partial Booking’ option allows you to make bookings for the available capacity even if the requested space is more than the available space. For example, if you require a space for 1000 Metric Ton (Mt) and the available space is 800 MT, you will at least be booked for 800 MT and get the remaining 200 MT as and when it is available; whereas, if you don’t opt for this, your entire request of 1000 MT will be forwarded to the waitlist request.

To avail yourself of the WRS option, login here https://p.comtrack.in/loginComtrack.action. You are then required to fill in the necessary details. Based on the availability, you will get a confirmation email on your registered email id. Your booking will be valid only on the payment of advance pre-electronic warehouse charges. You can trace your booking request online.

Warehouse Space Reservation is a platform that allows the registered customers to book warehouse space online. This initiative by NCDEX offers flexibility and ease of doing business to their customers. It eliminates the waiting period outside warehouses; thus, offers convenience to them.

No, pledge deed needs to be executed in Mumbai.

No, this facility is only available for NCDEX-approved AGRI commodities.es.

For all Pledge Deeds submitted to the Exchange directly for availing ABC benefit, you must pay 0.2% of the amount as Stamp duty, as per the Bombay Stamp Act.

Then, you need to submit the Pledge request to your Comtrack Participant (Kotak Commodities in this case) along with the completed set of Pledge documents and the Pledge instruction slip.

You can submit/deliver this at the registered office address of the Exchange here:

NCDEX Commodities Clearing and Settlement (NCCL)

Akruti Corporate Park, 1st Floor

Near G. E. Garden, L.B.S. Marg,

Kanjurmarg (West), Mumbai - 400 078.

Yes, you need to inform the Exchange to get the Pledge approved. You can do this by sending an email to the Comtrack team along with the PGI No (Pledge transaction no).

The Beneficiary holder (CMSE Client) will submit the Pledge Request form to the Comtrack Participant (CP). The CP will then create the Pledge transaction.

The commodity would be pledged in Clearing Member’s beneficiary account (CMSE account). So, choose that account.

Yes. If you wish to avail the ABC facility, then you just need to pledge your Comtrack commodity balance through your CP. You need to assign the right beneficiary account for this.

Just like the Equity market, you can trade using margins in the Commodity market too. However, you need to pledge some commodities you own already to avail the finance. This is called Lot Pledging. Once you pledge a certain amount or ‘Lots’ of commodities, you can then fulfil the lending requirements.

These are the members who have pledged lots in the Comtrack system.

To make any changes in your address, signature, bank or contact details, you will have to fill an Application of Details Addition/Modification available on the Comtrack website. The Comtrack Participant (CP) will verify your request and makes changes in the COMTRACK system. You will then be provided a fresh Client Master List.

If you are an individual or a sole proprietor, you will be required to state the reason for the change to change your name and submit the required document proofs. In other cases, you will be required to submit the documents applicable to your legal status.

You need to give a self-attested copy of your PAN Card. This acts as a proof of your Date of Birth as well as your photo. In case, the photo is not clear on the PAN card, then you need to submit another Photo Identity Proof. In case the applicant is a minor, a school-leaving certificate or the passport or the birth certificate needs to be submitted.

Here are the Proofs of Identity allowed:

  1. PAN card with Clear Photograph.
  2. UID / Aadhar Card.
  3. Passport
  4. Driving License
  5. Voter ID Card.
  6. Identity card/document with applicant’s Photo, issued by any government-owned/affiliated institution.

You will also have to submit a Proof of Address. Choose one from the list below:

  1. Passport
  2. Driving License
  3. Voter ID card
  4. Ration card
  5. Registered Rent Agreement / Registered Sale Deed
  6. Bank Account statement / Bank Passbook – Not more than 3 Months old
  7. Utility Bills such as Electricity Bill / Gas Bill / Telephone Bill - Not more than 3 Months old.
  8. Flat maintenance Bill/Insurance Copy
  9. Self-declaration by High Court and Supreme Court judges, giving the new address in respect of their own Account.
  10. Proof of address issued by any bank or government institution.
  11. Identity card/document with address issued by any government institution.

There are different types of Comtrack Accounts, namely:

  • Individual and farmer
  • Sole proprietor
  • Corporate
  • Partnership Firm
  • Trust
  • Hindu Undivided Family

Fill the Account Opening application along with the Client and Participant Agreement and submit it to Kotak Commodities, a Comtrack Participant. You will need to submit a photograph, the right documents and pay the charges while doing so.

Remember, the form for opening an account is very important. You need to ensure that your details, such as, Date of Birth, PAN, signature and photograph are all correct and up-to-date. These need to match the details in the documents you submit.

They are like the Depository Participants, but for Comtrack. They are people authorised by the NCDEX to open a Comtrack account and maintain it. The CP will then help you open your Comtrack account – called the Client Beneficiary Account.

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Please note that by submitting the above mentioned details, you are authorising us / Kotak Commodity Services Private Ltd (formerly known as Kotak Commodity Services ltd) to call you and send promotional communication even though you may be registered under DNC.